Bug Fix – Fixed issue with error if period over 546 minutes – (Integer to Long in Excel VBA).Version 5.3 Removed Erlang C function and replaced with Probcall waits to remove number overload and match online calculator
Amended shrinkage data entry validation from 0.000001 to 0 so can enter 0%.Bug fix affecting calculations above 150 agents.Bug fix affecting calculations below 1 erlang of traffic intensity.This article provides a good primer on the subject. The key problems with taking Occupancy above 85% are If you try to take this figure over 85% for any long period of time, you will run into difficulties. Occupancy is a measure of how active your contact centre advisors are across and hour. One of the big factors that is often overlooked in resource planning is that of Maximum Occupancy. This brings the functionality in line with the online Erlang Calculator. The biggest addition is that it now includes the ability to set a Maximum Occupancy figure as well as Shrinkage. Version 6.0 of the Call Centre Helper Erlang CalculatorĬlick here to download the latest version. This version allows you to set a Maximum Occupancy figure. Call Centre Helper has released a new version of our popular Excel Erlang Calculator.
